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consistency

Trust Is Consistency Over Time

I can’t tell you how many times I heard LinkedIn’s former CEO Jeff Weiner echo these words. Trust is consistency over time. There’s no shortcut for either. It’s great advice whether we’re an aspiring or experienced leader. And I think it’s just as appropriate for coaches. Why? We don’t have this pesky thing called authority,

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conditions of satisfaction

Introducing Conditions of Satisfaction to a Team

Last we talked, I was arguing that if estimates are supposed to be accurate, we’d call them actuals. That’s not to say that estimates are meaningless. When used appropriately, they’re valuable and serve an important purpose. Instead, my point was this: Estimates are about mathematics. Expectations are about human connection. That difference matters. Speaking of

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